SriGo Tours — Cancellation & Refund Policy. Last updated: 8 July 2026.
This policy applies to every departure booked with SriGo Tours. [Recommend a final legal/CA review before this policy is treated as binding for payment gateway or GST compliance purposes.]
Customer-initiated cancellation
| Days before departure | Refund |
|---|---|
| 60+ days | 75% of package value |
| 30 to 59 days | 50% |
| 15 to 29 days | 25% |
| Less than 15 days | No refund |
Non-refundable items
- Visa fees paid to the consulate
- Travel insurance premium
- Issued flight tickets where the airline applies its own cancellation charges
Operator-initiated cancellation
If SriGo Tours cancels a departure because the minimum group size (8 confirmed travellers by 45 days before departure) is not met, you receive a 100% refund, or you may choose to join an alternate partner departure at no extra cost.
Visa rejection
If your visa is rejected after booking, a 75% refund applies regardless of how close to departure the rejection occurs. Visa fees and any processing charges already paid to the consulate or our visa partner remain non-refundable.
Force majeure
In the case of events beyond our control — natural disasters, pandemics, airspace closures, government travel restrictions — refunds are processed case-by-case, once we recover any refundable amounts from our hotel, transport, and airline partners. We will keep you informed throughout and prioritise getting you the maximum possible refund.
How to request a cancellation
Message us on WhatsApp at +91 89946 98217 or email hello@srigo.in with your booking details. We will confirm your applicable refund tier and processing timeline within 48 hours.